Privacy Policy隐私政策

Information You Provide您提供的信息

Contact page enquiry form联系页面咨询表单

When you submit the consultation form on our Contact page, you may provide: your name, a WhatsApp number or email address, your buying purpose, preferred location, budget range, purchase timeline, and an optional free-text message describing what you would like help with.当您在联系页面提交咨询表单时，您可能会提供：您的称呼、WhatsApp 号码或电子邮箱、购房目的、理想地点、预算范围、购房时间，以及一段选填的自由文字留言，说明您希望了解的内容。

The form prepares a pre-filled WhatsApp message from these details and opens WhatsApp for you. The message is not sent automatically — it is only sent once you review it inside WhatsApp and press Send yourself. If you choose not to send it, no information from the form reaches us through that channel.该表单会根据您填写的内容准备一则预先撰写的 WhatsApp 消息，并为您打开 WhatsApp。该消息不会自动发送——只有当您在 WhatsApp 内确认内容并亲自按下发送后，消息才会送出。若您选择不发送，表单中的信息不会通过该渠道传送给我们。

Direct WhatsApp or email contact直接通过 WhatsApp 或电子邮件联系

If you message us directly on WhatsApp (+60 11-7259 4726) or by email (connect@jielingrealty.com), we receive whatever you choose to share — typically your name, contact details and the content of your message.若您直接通过 WhatsApp（+60 11-7259 4726）或电子邮件（connect@jielingrealty.com）联系我们，我们会收到您主动分享的信息——通常包括您的称呼、联系方式与留言内容。

Information Collected Automatically自动收集的信息

Like most websites, our server and any analytics tools in use may automatically log standard technical information when you visit — such as approximate location (derived from IP address), browser and device type, referring page and the pages you view. This is described further in Analytics & Measurement and our Cookie Policy.与大多数网站一样，我们的服务器以及所使用的任何分析工具，可能会在您访问时自动记录标准的技术信息——例如根据 IP 地址推算的大致位置、浏览器与设备类型、引荐页面，以及您浏览的页面。详情请参阅下方分析与网站统计及我们的Cookie 政策。

How We Use Information我们如何使用信息

• To understand your enquiry and prepare for a consultation, if you choose to send your WhatsApp message.在您选择发送 WhatsApp 消息后，用于了解您的咨询内容并为咨询做好准备。
• To respond to messages you send us directly by WhatsApp or email.用于回复您直接通过 WhatsApp 或电子邮件发送给我们的信息。
• To remember your language preference (English or 中文) between visits.用于记住您在多次访问之间的语言偏好（英文或中文）。
• To understand, in general terms, how the website is used, so we can improve its content and performance.用于大致了解网站的使用情况，以便改进内容与性能。
• To meet applicable legal, regulatory and record-keeping obligations.用于履行适用的法律、监管与记录保存义务。

We do not use your information to make automated decisions that produce legal or similarly significant effects on you, and we do not sell your personal information.我们不会利用您的信息作出会对您产生法律或类似重大影响的自动化决策，亦不会出售您的个人信息。

WhatsApp & External Communication ServicesWhatsApp 与外部沟通渠道

WhatsApp is operated by Meta Platforms, Inc. When you use WhatsApp to contact us — whether through the Contact-page form, a WhatsApp link elsewhere on the site, or the floating WhatsApp button — the message is sent through WhatsApp's own infrastructure, and WhatsApp's own terms of service and privacy policy apply to that message once it leaves your device. We do not control how WhatsApp itself processes or stores message data on its platform.WhatsApp 由 Meta Platforms, Inc. 运营。当您通过联系页面表单、网站上其他位置的 WhatsApp 链接，或悬浮 WhatsApp 按钮联系我们时，消息会经由 WhatsApp 自身的系统传送，一旦消息离开您的设备，即适用 WhatsApp 自身的服务条款与隐私政策。我们无法控制 WhatsApp 在其平台上如何处理或存储相关消息数据。

Email sent to connect@jielingrealty.com is handled through our email service provider under that provider's own security practices.发送至 connect@jielingrealty.com 的电子邮件，将通过我们的电子邮件服务提供商处理，并适用该提供商自身的安全做法。

Analytics & Website Measurement分析与网站统计

Where analytics tools (such as Google Analytics) are enabled on this website, they help us understand, in aggregate, which pages are visited and how the site performs. Analytics data is generally reported to us in aggregated form, although the analytics provider may process device, browser and network information according to its own policies. We do not describe this data as anonymous, since aggregated reporting is not the same as guaranteed anonymisation at the provider level.若本网站启用了分析工具（例如 Google Analytics），这些工具会帮助我们从整体上了解哪些页面被访问，以及网站的表现如何。分析数据通常以汇总形式呈现给我们，但分析服务提供商可能会依据其自身政策处理设备、浏览器与网络信息。由于汇总报告并不等同于服务商层面有保证的匿名化处理，我们不会将这些数据描述为"匿名"。

CookiesCookie

We use a small number of cookies and similar browser-storage technologies to keep the site working and to measure usage. Full details — including the distinction between cookies and browser storage such as localStorage and sessionStorage — are set out in our Cookie Policy, which forms part of this Privacy Policy.我们使用少量 Cookie 及类似的浏览器存储技术，以维持网站正常运作并统计使用情况。完整说明——包括 Cookie 与 localStorage、sessionStorage 等浏览器存储技术之间的区别——请参阅我们的Cookie 政策，该政策构成本隐私政策的一部分。

Data Sharing & Service Providers数据共享与服务提供商

We use a small number of trusted service providers to operate this website — for example website hosting, WhatsApp (Meta), email delivery, and analytics services. These providers process information on our behalf, under their own security and privacy terms, only to the extent necessary to provide their service. We do not sell personal information to third parties, and we do not share it for unrelated purposes.我们使用少数可信赖的服务提供商来运营本网站——例如网站托管、WhatsApp（Meta）、电子邮件发送与分析服务。这些提供商仅在提供其服务所必需的范围内，依据其自身的安全与隐私条款代我们处理信息。我们不会向第三方出售个人信息，也不会将其用于无关目的的共享。

We may also disclose information where required by law, regulation, or a valid request from a competent authority.在法律、法规要求，或主管机关提出有效要求的情况下，我们也可能披露相关信息。

Data Retention数据保留

We keep personal information only for as long as reasonably necessary for the purpose it was collected — such as responding to your enquiry, or meeting a legal or record-keeping requirement. We have not fixed a single, universal retention period for every type of information, since this depends on the nature of the enquiry and any applicable legal obligation. You may ask us at any time about how long we hold your specific information, or ask us to delete it, using the contact details below.我们仅在合理必要的期限内保留个人信息，以实现收集该信息的目的——例如回复您的咨询，或满足法律或记录保存要求。由于具体期限取决于咨询的性质及适用的法律义务，我们并未为所有类型的信息设定统一的固定保留期限。您可随时使用下方联系方式，询问我们保留您特定信息的期限，或要求我们删除相关信息。

Data Security数据安全

We take reasonable technical and organisational steps to protect information against loss, misuse and unauthorised access, and we limit access to personal information to what is needed to respond to you. No method of storage or transmission over the internet, and no messaging platform, can be guaranteed to be completely secure, and we do not represent that our practices provide perfect or absolute security.我们采取合理的技术与管理措施，保护信息免受丢失、滥用及未经授权的访问，并将可接触个人信息的范围限制在回复您所需的最小限度内。任何互联网存储或传输方式，以及任何消息平台，都无法被保证绝对安全，我们亦不表示我们的做法能提供完美或绝对的安全保障。

Your Choices & Rights您的选择与权利

In line with Malaysia's Personal Data Protection Act 2010 (PDPA) and general good practice, you may, subject to applicable exceptions:依据马来西亚《2010 年个人资料保护法》（PDPA）及一般良好做法，在适用例外情况下，您可以：

• Ask what personal information we hold about you.查询我们持有的关于您的个人信息。
• Ask us to correct information that is inaccurate or out of date.要求我们更正不准确或过时的信息。
• Ask us to delete information where there is no legal reason for us to continue holding it.在没有法律理由继续保留的情况下，要求我们删除相关信息。
• Withdraw consent, or ask us to stop contacting you, at any time.随时撤回同意，或要求我们停止联系您。

To exercise any of these choices, please contact us using the details in Contact Information below.如需行使上述任何权利，请使用下方联系方式与我们联系。

External Links外部链接

Our website may link to third-party websites, including developer websites, government portals and public sources. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any external website before providing information to it.我们的网站可能链接至第三方网站，包括发展商网站、政府门户与公开来源。我们无法控制这些网站，亦不对其内容或隐私做法负责。我们建议您在向任何外部网站提供信息之前，先查阅该网站自身的隐私政策。

Children’s Information儿童信息

This website and its services are intended for adults considering property matters in Malaysia. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.本网站及其服务面向正在考虑马来西亚房产事宜的成年人。我们不会在知情的情况下收集儿童的个人信息。若您认为有儿童向我们提供了个人信息，请与我们联系，以便我们予以删除。

Policy Updates政策更新

We may update this Privacy Policy from time to time, for example to reflect changes to the website, our service providers, or applicable law. The current version always appears on this page, with the "Last updated" date shown above kept in step with any meaningful change.我们可能会不时更新本隐私政策，例如因网站、服务提供商或适用法律的变化而作出调整。最新版本始终以本页为准，上方显示的"最后更新"日期将与任何实质性变更保持一致。

Contact Information联系方式